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Zendesk Integration

Robert Reiz Robert Reiz | 02. Juni 2023 | 14:35 UTC
ZEIT.IO is a platform on which you can manage your experts (freelancers & permanent employees). ZEIT.IO digitizes the business processes of agencies that invoice according to time and material. These include contracts, budget monitoring, time recording, an approval process (in which your customer can also be involved) and an invoicing module that can automatically create invoices/credit notes.

Zendesk is a SaaS solution for customer support, sales, and other customer communications. If you have installed the ZEIT.IO Browser Extension for Chrome or Firefox, then you can track your time directly in a ticket at Zendesk. If the Browser Extension is installed and you are logged into your ZEIT.IO account, then in each ticket at Zendesk you will find a "Start Timer" link, like here:

Zendesk integration for ZEIT.IO


By clicking on the link, the ZEIT.IO timer will be started and the link turns into a "Pause Timer" link. That way you can start and pause your time directly from the ticket you are working on. You can stop the timer by clicking on the ZEIT.IO icon, right from the address bar:

ZEIT.IO Chrome Extension


You will notice that the comment field is already pre filled with the ticket ID and ticket title. Of course you can append a personal comment from yourself and you can adjust the other fields. Most importantly, here you have to assign the time recording to a ZEIT.IO project. By clicking on "save", the time will be recorded. The time records which are created like this, are always linked to the ticket. On the ZEIT.IO homepage the ticket ID is clickable.

TimeRecords linked to a Zendesk ticket


If you click on the Ticket ID, in this case "#12", then you will be redirected to the corresponding Zendesk ticket. And of course you can filter for the ticket ID on ZEIT.IO and see how many hours in total you spend on a ticket. 

If the ZEIT.IO project belongs to a ZEIT.IO Organisation then admins and approvers of that project can see and filter for the times, too.